Improve Your De-escalation and Peacemaking Skills with Neuroscience | Doug Noll | Ep. 115
Update: 2025-08-13
Description
In this episode, we immerse ourselves in the transformative practice of affect labeling and emotional competency with lawyer and peacemaker Doug Noll. We examine why listening to emotions (not just words) is a powerful tool for de-escalating conflict, building stronger connections, and creating lasting change in even the most challenging environments. Through Doug’s compelling stories and actionable frameworks, we learn how to navigate high-stakes conversations and foster empathy in our personal and professional lives. Join us as we unlock the science and strategies behind mastering emotional awareness for truly effective communication.
Timestamps:
- (00:05 ) - Introducing Doug Noll, lawyer turned peacemaker and affect labeling expert.
- (03:21 ) - The power of listening to emotions, not words.
- (08:07 ) - Doug shares a transformative mediation story using affect labeling.
- (12:21 ) - The effectiveness and nuances of affect labeling.
- (16:08 ) - Avoid “I” statements and best practices for labeling emotions.
- (23:40 ) - Distinction between emotional intelligence and emotional competency.
- (34:31 ) - Seven layers of emotions and how to build an emotional database.
- (40:20 ) - Affect, cultural influence on emotions, and related neuroscience.
- (51:40 ) - Using the “Buddha bubble” and trigger worksheets to maintain composure.
- (56:08 ) - How humans evolved to read emotions and how to strengthen this skill.
Links and Resources:
- Douglas Noll | LinkedIn - https://www.linkedin.com/in/dougnoll/
- Douglas E. Noll - https://dougnoll.com/
Sponsor Links:
- InQuasive: http://www.inquasive.com/
- Humintell: Body Language - Reading People - Humintell
- Enter Code INQUASIVE25 for 25% discount on your online training purchase.
- International Association of Interviewers: Home (certifiedinterviewer.com)
Podcast Production Services by EveryWord Media
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